Refund Policy

Refund Policy - The Basics 

Effective Date: 17/12/2024

Missing Products/Wrong Products

If you receive missing or wrong products, please follow these steps:

Report the incident within 3 days from the delivery date by sending an email to info@shrigirijaoils.com or via WhatsApp at 7678540061. Your email should include:

Order Number

• Image of the outer package

• Image of the opened box with all the products received

• Unboxing video or opening video of the package

We will promptly re-ship the missing item. In the case of a wrong item delivered, we will arrange for pick-up from your address, and the correct product will be delivered to you within 3-5 days after the return pick-up is completed.

The escalation will be resolved within 24 to 48 hours.

Note: If, by mistake, you placed an order for the wrong product and wish to exchange it for the correct one, please note that the pickup and delivery charges will be extra.

Quality Issues

If you encounter quality issues (improperly sealed), please follow these steps:

Report the incident within 3 days from the delivery date by sending an email to info@shrigirijaoils.com or via WhatsApp at 7678540061. In the email, include:

Order Number

• Date of packaging/ date of manufacture

• Clear images or video of the product showing the issue

• Once we receive your request, we will notify you of its status within 24 to 48 hours. 

To be eligible for an exchange or return, the item must meet the following criteria:

• It must be in the same condition as when received.

• It must be unused.